Privacy Policy

Privacy Policy

Effective Date: 1/1/2022
Last Updated: 1/11/2025

Al Falah Hospital (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our web application, or download and use our mobile application (collectively referred to as the “Services”).

Please read this Privacy Policy carefully. By using our Services, you agree to the terms described below. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect different types of information to provide quality healthcare services, improve user experience, and comply with legal obligations.

a. Personal Information

This includes information that can identify you personally, such as:

  • Full name
  • Date of birth
  • Contact details (email address, phone number, address)
  • Identification numbers (e.g., national ID, insurance number)
  • Emergency contact details

b. Health Information

We may collect health-related data such as:

  • Medical history and clinical records
  • Test results and diagnoses
  • Prescriptions and treatment plans
  • Appointment details and consultation notes

c. Technical & Usage Information

When you use our website or apps, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • App usage data and interaction logs
  • Cookies, session data, and analytics information

d. Location Data

If you use our mobile app, we may collect your location (with your permission) to help locate nearby hospital services or emergency facilities.

2. How We Use Your Information

We use your information to:

  • Provide medical care and manage your treatment
  • Schedule and confirm appointments
  • Process billing and insurance claims
  • Communicate with you about your care, results, and follow-ups
  • Improve our digital platforms and hospital services
  • Ensure compliance with healthcare regulations and legal obligations
  • Conduct internal research and service improvement (with anonymized data)

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Healthcare Professionals: To ensure coordinated care among doctors, nurses, and other authorized staff.
  • With Service Providers: For hosting, payment processing, analytics, and IT support—under strict confidentiality agreements.
  • With Insurance Providers: For billing, claims, and verification purposes.
  • When Required by Law: To comply with legal processes, government requests, or to protect patient safety and rights.
  • With Your Consent: For referrals, research studies, or third-party integrations when you explicitly agree.

We do not sell or rent your personal or health information to third parties.

4. Data Storage and Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest
  • Secure servers with limited access
  • Regular security audits and staff training

While we take reasonable measures, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or request a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent where applicable
  • Restrict or object to certain data processing activities

To exercise these rights, contact us at:
📧 info@alfalahh.com
📞 0114463737

6. Cookies and Tracking Technologies

Our website and apps use cookies and similar technologies to enhance your experience and analyze site traffic. You can modify your browser settings to reject cookies, but some features may not function properly as a result.

7. Third-Party Links and Services

Our Services may include links to third-party websites or tools. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.

8. Data Retention

We retain personal and medical data for as long as necessary to:

  • Provide ongoing care
  • Comply with legal and regulatory obligations
  • Resolve disputes and maintain business records

After the retention period, your data will be securely deleted or anonymized.

9. Children’s Privacy

Our Services are intended for individuals receiving medical care. For minors, we collect and process data only with the consent of a parent or legal guardian, as required by law.

10. International Data Transfers

If you access our Services from outside [Insert Country], your information may be transferred and processed in countries where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised “Last Updated” date. Significant changes will be communicated through the website, app notifications, or email.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Al Falah Hospital Attn: Data Protection Officer
📧 info@alfalahh.com
📞 0114463737
🏥 Saudi Arabia, Riyadh, Ammar Bin Yasser Street, Al Falah Hospital

Would you like me to tailor this for a specific country or regulation (e.g., HIPAA for the U.S., GDPR for the EU, or PDPA for Singapore)?
That affects the required compliance language.

Our website address is: http://alfalahh.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.